We work across every industry
Relayworks AI is deliberately industry-agnostic. The engineering discipline that gets an AI system into production is the same everywhere; what changes is the workflow, the data, the regulation and the cost of being wrong. These pages set out what actually differs in each sector — including where we would advise against automating.
Industry
Healthcare & clinics
Patient scheduling, records summarisation and claims workflows, with clinical safety boundaries.
Industry
Retail & e-commerce
Support that resolves rather than deflects, plus order, returns and catalogue automation.
Industry
Financial services
KYC and onboarding, document review, reconciliation and servicing, with full audit trails.
Industry
Logistics & supply chain
Shipment exceptions, shipping documents and dispatch coordination at freight volume.
Industry
Real estate & construction
Instant lead response, site-visit scheduling, document handling and project reporting.
Industry
Education & training
Admissions response, student and parent support, and administrative workload.
Industry
Professional services
Document review, research and knowledge retrieval for legal, accounting and advisory firms.
Failure patterns generalise. Domain knowledge does not have to.
Retrieval that returns the wrong passage looks identical in a hospital and a law firm. An agent that commits an irreversible action without confirming is the same defect whether it is issuing a refund or booking a theatre slot. We bring the method; your team brings the domain.
What changes, and what doesn’t
A vertical consultancy accumulates domain knowledge. A horizontal one accumulates failure patterns — and in AI, those generalise far better.
What we do not do is pretend the context is interchangeable. Domain expertise comes from your team; we spend the first phase learning your specifics properly rather than assuming them.
| What changes by sector | What doesn’t |
|---|---|
| Workflow and terminology | Evaluation methodology |
| Data shape and quality | Guardrail design |
| Regulatory constraints | Escalation patterns |
| Cost of an error | Observability requirements |
| Integration surface | Cost-per-run discipline |
Don’t see your industry?
The list is where we have shipped, not where we can work. Tell us the process and we will tell you honestly whether it is a good candidate.