AI for healthcare & clinics
Relayworks AI builds AI systems for hospitals, clinics and diagnostics providers — appointment scheduling, patient communication, records summarisation, claims processing and documentation — designed so that clinical judgement stays with clinicians and every automated action is auditable.
What we hear from healthcare teams
- Front desks losing patients to unanswered calls and messages
- Clinicians spending more time on documentation than on patients
- Claims and prior-authorisation packets assembled by hand
- Patient records scattered across systems that do not talk to each other
Where we would start
- Patient scheduling agent
- Books, reschedules and confirms appointments across WhatsApp, phone and web, synced to the practice calendar. This is exactly what Aira does today.
- Records summarisation
- Prior history condensed into a structured pre-consultation brief, with every claim linked to its source in the record.
- Claims & pre-authorisation
- Documents assembled, coded and checked for completeness before submission, with exceptions routed to a human.
- Patient follow-up
- Post-visit instructions, medication reminders and recall campaigns in the patient's own language.
Where we draw the line
Healthcare is where the boundary matters most. We do not build systems that make diagnostic or treatment decisions. We automate the administrative load around care, and we design every workflow so a clinician remains accountable for anything clinical.
Frequently asked
A two-week diagnostic, then six to twelve weeks to a production deployment. Sector-specific review — clinical, compliance or legal sign-off — is usually the variable, not the engineering.
With a two-week diagnostic at a fixed fee agreed before we begin. It maps the process, ranks the opportunities, models the return on your numbers, and produces a working prototype. It is credited against a subsequent build. Ask us for a range on the first call.
DPDP Act 2023, hospital data-retention policies, and payer-specific requirements. Data residency in India where required. We design the audit trail before the feature, and we scope automation so that the accountable human stays accountable. Our security page covers data handling in detail.
Other industries
Retail & e-commerce
Support that resolves rather than deflects, plus order, returns and catalogue automation.
IndustryFinancial services
KYC and onboarding, document review, reconciliation and servicing, with full audit trails.
IndustryLogistics & supply chain
Shipment exceptions, shipping documents and dispatch coordination at freight volume.
Let’s talk about a healthcare process worth automating.
A 30-minute call. We will tell you honestly whether there is a case worth building — and if there is not, we will say so.