AI for financial services
Relayworks AI builds AI systems for banks, NBFCs, lenders, brokers and fintechs — KYC and onboarding, document review, reconciliation, collections communication and customer servicing — built so every automated decision is logged, explainable and reviewable.
What we hear from financial services teams
- Onboarding that takes days because documents are checked by hand
- Reconciliation across systems that disagree by design
- Servicing queries that need a human only because data is hard to find
- Audit and compliance evidence assembled retrospectively
Where we would start
- KYC & onboarding
- Document extraction, validation and cross-checking with confidence thresholds and mandatory human review on anything uncertain.
- Credit file preparation
- Statements, filings and supporting documents summarised into a structured pack with every figure traceable to its source.
- Reconciliation
- Transaction matching across systems, with unmatched items explained rather than just flagged.
- Servicing assistant
- Agent-facing retrieval over policy and account data, so a human answers faster with the source in front of them.
Where we draw the line
We do not build systems that make credit or eligibility decisions autonomously. In regulated decisioning the model prepares and evidences; a person decides. That boundary is also what makes the system defensible in an audit.
Frequently asked
A two-week diagnostic, then six to twelve weeks to a production deployment. Sector-specific review — clinical, compliance or legal sign-off — is usually the variable, not the engineering.
With a two-week diagnostic at a fixed fee agreed before we begin. It maps the process, ranks the opportunities, models the return on your numbers, and produces a working prototype. It is credited against a subsequent build. Ask us for a range on the first call.
RBI guidance on outsourcing and IT governance, DPDP Act 2023, full decision audit trails and data residency. We design the audit trail before the feature, and we scope automation so that the accountable human stays accountable. Our security page covers data handling in detail.
Other industries
Healthcare & clinics
Patient scheduling, records summarisation and claims workflows, with clinical safety boundaries.
IndustryRetail & e-commerce
Support that resolves rather than deflects, plus order, returns and catalogue automation.
IndustryLogistics & supply chain
Shipment exceptions, shipping documents and dispatch coordination at freight volume.
Let’s talk about a financial services process worth automating.
A 30-minute call. We will tell you honestly whether there is a case worth building — and if there is not, we will say so.